Category Archives: Uncategorized

EMERGENCY MAINTENANCE WINDOW: Support portal

ZoneEdit’s Support (Ticketing and Knowledgebase) platform will undergo an emergency maintenance window at 6:45 AM today, 13 June 2018. During the maintenance, complete access to the same will be barred. Further details below:

Date: Wednesday, June 13, 2018
Start Time: 6:45 AM ET
Duration: Minimum of 1 hour. It may extend to a maximum of 90 minutes.
Purpose: Server migration
Environments impacted: ZoneEdit Support (Ticketing) only.

Your domain(s) will continue to resolve, your emails will continue to work, and you’ll have access to our Control Panel; only the access to your support-tickets will not be possible. During the window, please utilize our forum for support.

Role

March 15, 2015

We had an issue this morning where the following servers were timing out rather than resolving domains.  The pointing of those hostnames has been changed to get them working again and we are investigating the cause of the initial problem.  If you still see problems with them then once the changes propagate you should see them working again.

ns3.zoneedit.com

ns7.zoneedit.com

ns12.zoneedit.com