Category Archives: Status

MAINTENANCE WINDOW: Control Panel

Update: 2:45 AM, May 31, 2018 Maintenance is complete.


 

The ZoneEdit Control Panel will undergo a scheduled maintenance on Wednesday, May 30, 2018, starting at 11:30 PM Eastern Time. During the maintenance, the control panel will be unavailable, which means you’ll have no ability to update your domains.

Date: Wednesday, May 30, 2018
Time: 11:30 PM ET
Duration: 4 hours (a minimum of 2 hours)
Purpose: Server Migration
Environments impacted: Zoneedit Control Panel only.

Your domains will continue to resolve and your websites/emails will continue to work, but, you will have NO access to make new changes to your domains/emails/account via our Control Panel during this time.

MAINTENANCE WINDOW: Support – Ticketing and Knowledgebase

Update 2:57 AM, May 4, 2018: Maintenance is complete

ZoneEdit’s Support (Ticketing and Knowledgebase) platform will undergo a scheduled maintenance on May 4, 2018, at 1:30 AM Eastern Time. During the maintenance, complete access to the same will be barred. Further details below:

Date: Friday, May 4, 2018
Start Time: 1:30 AM ET
Duration: Minimum of 1 hour. It may extend to a maximum of 3 hours.
Purpose: Server migration
Environments impacted: ZoneEdit Support (Ticketing) only.

Your domain(s) will continue to resolve, your emails will continue to work, and you’ll have access to our Control Panel; only the access to your support-tickets will not be possible. During the window, please utilize our forum for support.

MAINTENANCE WINDOW: Forum

Update 3:06 AM, May 2, 2018: Maintenance is complete

ZoneEdit’s support forum will undergo a scheduled maintenance on May 2, 2018, at 1:30 AM Eastern Time. During the maintenance, complete access to our forum will be barred. Further details below:

Date: Wednesday, May 2, 2018
Start Time: 1:30 AM ET
Duration: Minimum of 1 hour. It may extend to a maximum of 3 hours.
Purpose: Server migration
Environments impacted: ZoneEdit Support Forum only.

Your domains will continue to resolve, your websites/emails will continue to work, you’ll have access to our Control Panel; only the forum-page will be offline during this window.

MAINTENANCE WINDOW: Control Panel

The ZoneEdit Control Panel will undergo a scheduled maintenance on April 23rd, 2018, at 8:00pm Eastern Time. During the maintenance, the control panel will be unavailable, which means you’ll have no ability to update your domains.

Date: Monday, April 23, 2018
Time: 8:00pm ET
Duration: Maximum of 30 minutes (The actual impact should be less than 5 minutes)
Purpose: Webserver reload
Environments impacted:

– Zoneedit Control Panel (DNS Management)

Your domains will continue to resolve and your websites/emails will continue to work during this window, you will have NO access to making changes to your domains during this time.

[RESOLVED] easyDNS outage in progress

Update: 6:10PM EST Situation Resolved

The situation has been resolved, we have temporarily shutdown access to web servers and SMTP while our systems sync up and reset, we should be back to full functionality within 10 to 20 minutes.

Thank you all for your patience and understanding, we’re very sorry this occurred and we’ll be posting an RFO on the main blog in the near future.


 

easyDNS is experiencing an outage affecting the main easydns website, the control panel and easyMail.

The impact on easyMail is that inbound mail is being deferred and will be queued remotely by originating servers pending a retry. No email will be lost or bounced.

DNS is unaffected.

The reason why is a database issue, we are not under a DDOS.. Ops are in the process of rectifying this right now.

  Why are we posting this here on Zoneedit?

We recently updated our website front end and made the decision to move the blog (including the status channel) from blog.easydns.org to www.easydns.com/blog (regretting that at the moment), as such, the status blog is contained within the affected systems.

We will post any updates in this space, ideally the next update will be a resolution, followed by a post-incident RFO to the main blog.

Please hang in there, we know email unavailability is one of the most painful outages to undergo (especially on a Monday!), ours is affected too.

Your patience is highly valued.

Intermittent problems accessing control panel

Over the last few days users have intermittently encountered problems when trying to access the Zoneedit contol panel at https://cp.zoneedit.com.

Error encountered is:

We are experiencing technical difficulties (ca).

This is sometimes occurring because the number of database connections from the control panel to the database backend has maxed out. In other words, it’s a capacity issue on the DB.

We have provisioned new hardware and will be rebuilding the DB backend this coming week (Oct 17th, 2016) and will be bringing the new DB online by end-of-week.

In the meantime, if this occurs please know we are aware of the problem and will get the immediate situation under control when it happens while we execute the upgrade.

Thanks for understanding.

MAINTENANCE WINDOW: Friday, April 29, 2:00 PM-4:00 PM EDT

We will be performing emergency maintenance on dynamic.zoneedit.com, our dynamic DNS update server, today between 2:00 PM and 4:00 PM EDT. Customer impact is expected to be minimal, but domains using dynamic dns may experience delayed updates during this period.

We apologize for the short notice.

RFO (Reason for Outage) Zoneedit Control Panel Oct 31/15

At approximately 11:50 am ET the primary link to our Markham datacenter failed. Our datacenter facility has a backup link with another provider, however our BGP advertisements were not accepted via the new data route.

Services impacted included access to the Zoneedit control panel. DNS resolution, email and URL forwarding were NOT impacted.

As we worked with our data centre provider connectivity was intermittent until full restoration occurred at approximately 1:30pm ET

We have commenced a course of action to secure additional redundancy in addition to that provided by our datacenter vendor.

Zoneedit apologizes for the downtime.